| Help - Basics - General |
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What kinds of materials can I purchase from this website?
We are pleased to offer the following types of materials for purchase and download from this website:
- eBooks in the Adobe® Digital Editions/Adobe® Reader®PDF format (eBooks optimized for on-screen reading)
- eBooks in the Microsoft® Reader® format (eBooks optimized for on-screen reading & transfer to Pocket PCs)
- eBooks in the Mobipocket Reader format (eBooks optimized for on-screen reading & transfer to an array of portable devices)
To download free software for your preferred format, and to review system requirements and instructions for download, click below:
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What is an 'eBook'?
'eBook' is short for 'electronic book', a digital version of a print book that has been optimized for on-screen reading. eBooks are available in a variety of different formats:
To read more about free eBook software, choose a reader below:
To review system requirements and instructions for download, choose from the free eBook software below:
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Why would I want to read eBooks?
eBooks are a great reading experience with some added bonuses. You can get eBooks immediately (no waiting or paying for shipping), plus many older titles/backlist titles are available in our eBook selection. Just use search to look for authors and titles you missed when they were in the bookstore. There is no extra storage space needed in your home to shelve your eBooks. If you read your eBooks on a portable device then you can carry dozens of books with you at any time. You can also increase the font size for more comfortable reading.
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What software do I need?
In order to purchase and use a specific format of digital material, you must download and install the proper software.
For Adobe PDF eBooks, Adobe Digital Editions and Adobe Reader 6 and 7 are available for desktop and laptop computers. Adobe Reader 3.0 is available for PDAs with Palm OS and Adobe Reader 2.0 is available for the Pocket PC. For more information on this software, click here.
Microsoft Reader is available for desktop and laptop computers running a variety Microsoft Windows® operating systems. Microsoft Reader 2.0 is preinstalled on most Pocket PC devices. For more information on this software, click here.
Mobipocket Reader is available for desktop and laptop computers with Microsoft Windows® operating systems, Smartphones, Pocket PCs, and Palm OS PDAs. For more information on this software, click here.
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How do I purchase digital content?
After finding a title to purchase, click on the 'Add to eCart' link to add the title to your Shopping Cart. After checkout, you will be directed to a download page where you can click on the 'Download' button to download your purchased item to your computer.
If you would prefer to perform your download at a later time, you can return to the site and click on the 'My Bookshelf' link to display 'Download' links for your previously purchased materials.
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I entered a coupon code with my order but the savings shows as $0.00; did the coupon work like it should?
Coupons are applied based on the title's original Suggested Retail Price (SRP). If there are multiple opportunities to receive a discount (for instance, a coupon and a promotion at the eBook Store), we apply the highest discount on your behalf. In cases where a promotion at the eBook Store is greater than the coupon discount, the on-site discount takes precedence and the coupon savings will show as $0.00. Note that in this scenario, the coupon code entered is not actually applied. You can therefore use the coupon with a future purchase if desired (subject to the original expiration date of the coupon).
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Why do I need a separate eBook account when I already have an eHarlequin.com account?
Because the eBook Boutique is only for the purchase of Harlequin eBooks, it requires a separate shopping cart from eHarlequin.com. You will need to create a separate eBook Boutique account to purchase and download eBooks.
At this time you cannot purchase eBooks and print books in the same shopping cart.
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How do I get to my titles after I've downloaded them?
Access downloaded titles as follows:
Adobe Digital Editions and Adobe Reader 6 and 7 automatically save a copy of the downloaded eBook to your computer. The method you use to access your eBooks depends on which software you have.
If you have Adobe Digital Editions…
- Open Adobe Digital Editions.
- Select the 'Library View' icon (in the upper left corner).
The Adobe Digital Editions library is displayed.
- Under the 'Bookshelves' heading, select 'Purchased'.
- Click the desired eBook.
- Click the 'Item Options' arrow (in the upper left corner of the selected eBook).
- Select 'Open Item' to open your eBook.
If you have Adobe Reader 7…
- Open Adobe Reader.
- Select File > Digital Editions > My Digital Editions.
The Adobe Reader Digital Editions screen displays your eBooks.
- Double-click the desired eBook to open it.
If you have Adobe Reader 6…
- Open Adobe Reader.
- Select File > My Bookshelf.
The Adobe Reader Bookshelf displays your eBooks.
- Double-click the desired eBook to open it.
(Please note that Adobe eBooks can be downloaded only one time. If you should need to download an Adobe eBook a second time, please contact support to reactivate your download link. In your email, please provide your Transaction ID and Date of Sale as well as the title of the book you wish to download again.)
Microsoft Reader automatically saves a copy of the downloaded eBook to your computer. To open a Microsoft Reader eBook open Microsoft Reader and click on the title you wish to read in the Library.
Mobipocket Reader requires you to save the eBook to your
computer.
If you have Mobipocket Reader 4...
- Open Mobipocket Reader.
- Go to File > My Library.
Your Mobipocket Reader Library displays the list of eBooks available in your Mobipocket library.
- Click on the desired eBook to open it.
Alternatively, open Mobipocket Reader and go to File > Open. Browse to the desired Mobipocket file and double-click it to open it in Mobipocket Reader.
If you have Mobipocket Reader 5 or 6...
- Open Mobipocket Reader.
- Select 'eBooks' on the left hand navigation pane.
Mobipocket Reader displays the list of eBooks available in your Mobipocket library.
- Click on the desired eBook to open it.
Alternatively, use Windows Explorer to browse to the desired Mobipocket eBook file on your machine (on Windows 98SE, Windows 2000, Windows ME, or Windows XP, your eBooks are stored in My Documents > My eBooks by default. On Windows Vista, your eBooks are stored in Documents > My eBooks by default), and right-click the file. Choose option 'Open With' and select Mobipocket Reader.
Note that if you've misplaced your copy of a downloaded title, this site maintains a history of purchased digital materials called 'My Bookshelf'. Digital materials can be re-downloaded from the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link in the 'My Account' section.
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I cannot find the title I downloaded. Can I download it again?
If you've misplaced your copy of a downloaded title, this site maintains a history of purchased digital materials called 'My Bookshelf'. You can re-download from the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link in the 'eBook Account Info' section.
To reach the 'eBook Account Info' section, click the 'eBook Account Info' link and enter the required login information.
(Please note that Adobe eBooks can be downloaded only one time. If you should need to download an Adobe eBook a second time, please contact support to reactivate your download link. In your email, please provide your Transaction ID and Date of Sale as well as the title of the book you wish to download again.)
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What happens to the title I downloaded once I've finished with it?
A downloaded title remains on your computer unless you manually delete it. 'My Bookshelf' is a history of purchased titles maintained at this site. Titles can be re-downloaded using the 'My Bookshelf' feature by clicking on the 'My Bookshelf' link.
(Please note that Adobe eBooks can be downloaded only one time. If you should need to download an Adobe eBook a second time, please contact support to reactivate your download link. In your email, please provide your Transaction ID and Date of Sale as well as the title of the book you wish to download again.)
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Can I use the materials I purchase from this site on multiple machines?
If you are using Adobe eBooks…
Adobe eBooks can be used on multiple machines if you are using Adobe Digital Editions or Adobe Reader 6 or 7.
If you have Adobe Digital Editions…
Adobe Digital Editions must be activated using an Adobe ID in order to share purchased eBooks among multiple computers. When you first open Adobe Digital Editions 1.5, you are prompted to activate, or authorize, your computer.
If you have Adobe Reader 6 or 7…
To use Adobe eBooks on multiple machines, each machine must first be activated to the same account using Adobe's 'Named Activation' option. To activate Adobe Reader 6 or 7 using the Named Activation option, click here.
Adobe Reader 8 does not offer stand-alone support for Adobe eBooks and does not support the transfer of Adobe eBooks to portable devices or other computers. Note that Adobe Reader 6 or 7 may check for updates and download Adobe Reader 8 automatically depending on your current settings. Click here for information on turning off automatic updates in Adobe Reader 6 and 7.
If you are using Microsoft Reader eBooks…
Microsoft Reader eBooks may be moved from computer to computer, as long as each computer has a copy of Microsoft Reader that is activated to the same Passport account as the computer used to download the ebook.
If you are using Mobipocket eBooks…
You can read Mobipocket eBooks on 3 machines. You need to install Mobipocket Reader on any machine on which you intend to read a Mobipocket eBook. You must then register a Mobipocket PID at this site for each machine on which you intend to read a Mobipocket eBook.
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Can I buy eBooks in the Palm Reader format?
Yes. All of our Harlequin eBook titles are available in this format. Please visit www.eReader.com.
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What is an enhanced title?
Enhanced titles are accompanied by supplemental material provided by the publisher. Once you have purchased an enhanced title, you will be able to download the title as well as the supplemental material.
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How do I know if a title is enhanced?
Enhanced titles will be clearly labeled with the designation '[ENHANCED]'.
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I'm interested in an enhanced title but I really only want one of the files. Do I have to download both?
No. You need only download the file in which you are interested.
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How am I to know the format of the supplemental file that comes with my enhanced title? How will I know what software I need to use it?
The file format of the supplemental file is indicated at the title details page (click the link '[ENHANCED]'). Additionally, the file format is recapped on the 'My Bookshelf' page. At the 'My Bookshelf' page, you'll also find a link to the download instructions for the software required to use the supplemental file.
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What is your return policy?
As eBooks cannot be physically returned, it is our policy to not offer refunds on successful purchases (i.e. items have been successfully downloaded to your PC or reading device). If you have concerns about your purchase, please contact customer support.
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How do I contact customer service?
Please contact customer support with a detailed description of your problem or question. In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Transaction ID
- Date of sale
- Title(s) of problem eBook(s)
- Operating system (Windows Vista, Windows XP, etc.)
- Internet browser and version (Internet Explorer 7, Firefox 2, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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I’m Canadian; will I have to pay the GST?
Yes. All purchases made by Canadian residents will have 6% GST added to the purchase price.
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